SIFAX Group has once again demonstrated its strong commitment to service excellence and customer satisfaction as it joined organisations worldwide to celebrate the 2025 Customer Service Week themed “Mission: Possible.”
The weeklong celebration, held across all SIFAX subsidiaries, was designed to appreciate both internal and external customers, reinforce teamwork, and deepen the company’s customer-first culture.
At the grand finale on Friday, Mrs. Wunmi Eniola-Jegede reiterated the company’s pledge to continuously improve customer experience through staff empowerment and innovation.
“At SIFAX, our customers—internal and external—are at the heart of everything we do. Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she stated.
She commended employees and customers for their loyalty and contributions to the company’s success, urging staff to keep raising the bar in service delivery. She also described the week as a time to reflect on SIFAX’s growth journey, appreciate faithful service, and honour colleagues who had passed on over the years.
Also speaking at the event, Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, said the theme “Mission: Possible” captures the essence of SIFAX’s service philosophy, which views every challenge as an opportunity to excel through the right attitude and teamwork.
According to him, “There are two categories of customers—the external customers who patronise us, and the internal customers who work within the company. The way we treat one another internally reflects in how we treat our external customers.” He urged employees to see colleagues as family and ensure personal differences never interfere with service delivery.
Throughout the week, subsidiaries including Ports and Cargo Handling Services, SIFAX Logistics, and Skyway Aviation Handling Company (SAHCO) organised various activities showcasing SIFAX’s unified customer-service culture. Employees participated in scenario plays, orientation sessions, and team-building exercises designed to enhance communication and responsiveness.
Highlights of the celebration included office decorations, customer appreciation gestures, and a Role-Swap Day, where Managing Directors and Heads of Business Units took turns serving as customer service representatives—an exercise that helped leaders experience service from the customers’ perspective.
The Group also prioritised employee well-being through a Health and Wellness Day, offering free blood pressure, sugar level, and BMI checks for staff and customers. Health experts led sessions on preventive eye care and workplace safety, particularly for employees who spend long hours on computers.
An interactive Experience Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the Customer Service Week Committee, provided a platform for employees to share practical insights on improving customer interactions and internal processes.
The grand finale featured trivia, games, friendly competitions, and a cake-cutting ceremony that fostered unity and excitement across teams.
The 2025 Customer Service Week, which ran from October 6 to 10, once again underscored SIFAX Group’s enduring culture of excellence—proving that for the company, Mission: Possible is not just a theme, but a way of life.
